ZAIS Travel Agency Elite Travel Turkey

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Fatima Pedrozo - Brasil/Sao Paulo

We've booked our trip from Brazil and everything worked like a clock. TKS guys for the wonderful job. ...

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travel turkey FAQ - turkey tours, tour to turkey, travelling turkey
Home - FAQ
Why would I want to book a package or tailor made tour?
 

When you book a package or tailor made tour, you will feel yourself free to rest, and you will not have to worry about accomodation, transport and which places to see and visit. Everything will be organized for us for your, and packages will be much more economical than personal tours.

How will I recognize your representative at the airport, meeting point or bus station?
 

You will be met by our representative at the prearranged meeting point, holding a card with your name is written on it.

Do your package tours include only land services or do you provide international fligts too?
 

Yes, we do provide international flights but sometime you can get special offer If you book on your own in your country. Our package prices include domestic flights, if they are mentioned in a tour program.

What do I do about travel insurance?
 

Unfortunately, we do not provide travel insurance. We recommend that you obtain your own travel insurance for medical or luggage loss while traveling. Besides you may take your refund in case any cancellation on tour program that may happen because of extraordinary situations.

Will I be travelling with group on tours?
 

Our tours are little different than classical ones. We use public transportation to get any of the place in Turkey and Greece. And we offer day tours in the area with small groups or will be private. So you dont have to follow a guide with 40 peole all the time.

How about the payment procedure?
 

As soon as we receive your request, we check availabilities of at the hotels and on transportation. If services are available on requested date, we send our Credit Card Authorization Form and request 30 percent deposit to make secure your reservation. The remaining price is payable until 15 days before departure date of program.

Will I recieve a refund if I cancel my trip due to any condition?
 

We request 40 percent deposit on your booking and the rest will be paid if any cancellation happens 15 days before the departure date of the tour. As long as a written notice is received before the departure date we accept the cancellation. Please check terms&condition page for more information.